GOLO Winch by CH Bull

Refund & Returns Policy

Customer satisfaction is our first priority. Here’s what to do if your shipment arrives damaged, and how returns and credits work.

Inspect Your Shipment

When you receive your shipment, please inspect the packaging carefully and note any damage to the packaging with the delivery driver at the time of delivery.
If possible, take pictures and send them to us — and we will assist you in rectifying your order.

Report Damage Within Three Business Days

Customers must notify us of damaged or missing items within three business days. Please call our Customer Service Center at (916) 617-2656.

Returns & Credits

Restocking fees may apply. Please allow 7–10 business days for returns to be inspected and credited once received.

Return Freight

The customer is responsible for return freight, and return freight will not be refunded.

We’re Here to Help

As always, customer satisfaction is our first priority — so don’t hesitate to call us at (916) 617-2656 or reach out through our contact page.